Course Objectives:

The main objectives of the capacitateIQ Responsible Service of Alcohol course include the following:      

> The knowledge requirements, under local licensing law, for employees engaged in the sale or service of alcohol so that they always work according to the provisions of the relevant legislation, licensing requirements and responsible

service of alcohol principles     


> Prepare and serve standard drinks or samples according to industry requirements      

> Assist customers to drink within appropriate limits and assess intoxication levels of customers using a number of methods, including observing changes in behaviour, observing emotional and physical state, and monitoring noise levels and drink purchases

> Assess alcohol affected customers and identify those to whom sale or service must be refused.

> Learn to refuse service in a polite manner and state reasons for the refusal

Book this Course:

This course is available via eLearning: an interactive format accessible worldwide. eLearning courses can be purchased individually, or added to your company’s own branded LMS (Learning Management System).

Full Details: Contact us for full course details including course pricing and payment details. Access will be provided within 1 working day, to the email address specified at purchase.

Responsible Service of Alcohol

iGaming & Casinos/Hospitality


Duration: 1 – 4 hours (dependant on pace)


Based on accepted best practice, our responsible service of alcohol certification describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol. Participants learn the basic skills and knowledge of the legality, laws and social responsibilities required of service staff when serving alcohol.

Our Responsible Service of Alcohol Course is written to cover internationally accepted best-practices in the Responsible Service and Sale of Alcohol. 

capacitateIQ however, will customize our course to suit the specific rules, laws and regulations of each country as required.

Target Audience:

This course covers the skills and knowledge requirements needed by anyone working, or seeking to work, in the F&B, hospitality and retail industries, including: 

> Licensees, directors and management·      

> Service staff

> Security staff

> Promotional and administration staff    

> Any other staff where alcohol is sold or served·      

> Any volunteers

Course Overview:

Through the course, participants will learn:       

> Basic rules, laws and regulations laws related to the service of alcohol    

> How alcohol affects the body, and health issues       

> Social responsibilities – serving alcohol within the premises in a socially responsible manner       

> Creating the right atmosphere to minimize risks to staff and patrons       

> Identifying protective and risk factors in the premises, maintaining standards       

> Potential problem situations: early detection, problem solving and people/communication skills       

> Best practices – targeted at Supervisory/Security/Management staff on serving alcohol within the premises

Course Assessment:

To achieve a nationally recognised qualification, participants are required to complete a multiple-choice assessment examination – and when you finish this course and the assessment examination, you’ll be able to:

> Meet the local legal requirements for Responsible Service of Alcohol

> Sell and serve alcohol responsibly

> Assist customers to drink with appropriate limits

> Assess alcohol affected customers

> Refuse service professionally

> Provide customer service and conflict resolution

Community-wide and Industry-wide Benefits:

From a health, legal, social and moral standpoint, the service and consumption of alcohol has a direct impact on those who are in contact with it. It is therefore important to create an atmosphere where alcohol can be consumed and purchased in a socially

responsible manner:


> Staff gain a better understanding of the products they sell and their possible effects on a person and the body       

> Customers are provided a safe environment in which they can responsibly consume alcohol       

> The responsible service of alcohol will minimize risk factors and the legal issues resulting from the overuse of alcohol

> Improved reputation as an organisation that is socially responsible with Responsible Service of Alcohol-certified staff